Emma Jack Privacy and Cookie Policy

Last updated June 2020

1. Introduction

This Privacy and Cookie Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services, or the use of our website, emmajack.com ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our Website may contain links to third party websites that are not covered by this Privacy and Cookie Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy and Cookie Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website, you agree to the collection, use and disclosure of information in accordance with this Privacy and Cookie Policy. This Privacy and Cookie Policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes, so please check periodically for updates.

Please check back regularly to keep informed of updates to this Privacy and Cookie Policy. Please read this Privacy and Cookie Policy carefully and ensure that you understand it. Your acceptance of our Privacy and Cookie Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy and Cookie Policy, you must stop using our Website immediately.

If you have any comments on this Privacy and Cookie Policy, please email them to emma@pressplayphysio.com

2. Who We Are

2.1 Here is some information about us and our business:

- Our company name is Emma Jack Coaching

- Our registered address is at 140 Ann St., Suite #201, London, ON N6A 1R2

- Our nominated representative is Emma Jack and she can be contacted at emma@pressplayphysio.com

2.2 We respect your right to privacy and will only process personal information about you in accordance with applicable privacy laws. All personal data is handled in accordance with the Freedom of Information and Protection of Privacy Act, and the Personal Health Information Protection Act. 

3. What we may collect

3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

- Identity Data includes first name, last name, username or similar identifier. When you email, phone or otherwise, we may collect information such as your first name, last name, email address and phone number.

- Health Data including your weight, height, medical history, previous exercise history and other related data.

- Contact Data includes billing address, invoicing address, email address and telephone numbers. 

- Financial Data includes bank account and payment card details.

- Transaction Data includes details about payments.

- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

- Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses.

- Usage Data includes information about how you use our Website.

- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

- Interaction Data includes any information that you might provide to any discussion forums on the Website.

- Cookies Data. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them and what kind.

- Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate, including but not limited to our platform provider. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

- Analytics includes third-party analytics Programme (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy and Cookie Policy.

3.3 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy and Cookie Policy.

3.4 Where we collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and it is necessary to do so for our business, we will obtain your specific consent, unless we have another lawful basis to do so.

3.5 We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights, and in accordance with applicable law.

3.6 If we receive personal information in the course of providing the services to you from another data subject, we expect you to have complete responsibility for ensuring that the contents of this Privacy and Cookie Policy are brought to their attention and you have obtained their consent in the process.

3.7 In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.

3.8 We do not collect any personal information for any person under the age of 16.

4. How we may collect and use your data

4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:

Direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

a) present Website content; or

b) sign up for our services.

4.2 In addition to the above, we may use the information in the following ways:

a) To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

b) To administer a contest, promotion, survey or other site feature.

c) If you have opted-in to receive a publication from us, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to section 4.9 below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

d) Present Website content effectively to you.

e) Provide information, and services that you request, or (with your consent) which we think may interest you.

f) Carry out our contracts with you.

g) Provide the relevant Service to you

h) Tell you our charges.

4.3 If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

4.4 If you are a new customer, you will only be contacted if you agree to it.

4.5 We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.

4.6 In addition, if you don't want us to use your personal data for any of the other reasons set out in this section 4, you can let us know at any time by contacting us emma@pressplayphysio.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible service to you.

4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in how we can provide the services to you if you don't provide your personal data in these cases.

4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a) Where we need to perform the contract we are about to enter into or have entered into with you.

b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

c) Where we need to comply with a legal or regulatory obligation

4.9 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent emma@pressplayphysio.com and we will either delete your data from our systems or move your data to our "unsubscribe list". However, you acknowledge this will limit our ability to provide the best possible services to you.

4.10 As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our services. We agree that we will not do anything that we have not agreed to under this Privacy and Cookie Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable privacy laws.

4.11 Specifically, we use the following third party service providers, who may have access to some of your personal data:

4.11.1 third party payment providers, through which we may accept payments; and

4.11.2 our third party service providers, where those providers are involved in delivering services to you.

We have undertaken due diligence in respect of our service providers to ensure your personal data is adequately protected.

5. Cookies

5.1 All Cookies used by and on our Website are used in accordance with applicable law.

5.2 We use cookies to distinguish users and improve our Website. 

5.3 Cookies are small text files placed on your device when you visit our site and are used to make the users experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission.

5.4 We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our site's performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.

5.5 'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

5.6 'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

5.7 Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the Website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

5.8 Third Party Cookies we use include: Google Analytics, which is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use the site and to count the number of people who use the site. Google Analytics stores your IP address anonymously and neither us or Google associate your IP address with any personally identifiable information. 

5.9 All our cookies are categorised by the role they fulfil on our Website:

a. Strictly Necessary: these are essential to enable you to move around our Website and use features such as secure services. Without these cookies such services could not be provided;

b. Functionality: allow the website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and

c. Performance: collect information as to how users use the Website. These cookies don't collect information that identifies a visitor. The information collected is aggregated and used to improve our Website.

d. None of the cookies employed are classified as Behavioural Targeting.

If at any time you wish to disable our cookies, you may do so through the settings on your browser. However, if you choose to disable or delete our cookies that will prevent certain important areas and features of our service from functioning properly. (but if you do so you will not be able to use certain important features of our service). You can find additional information at AboutCookies.org.

Notwithstanding, the audit undertaken regarding our cookies, it is possible we may have missed one from our list above. If you happen to find one that is being set on our site, please let us know.

6. Disclosing your information

6.1 We are allowed to disclose your information in the following cases:

6.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer;

6.1.2 We can disclose it to other businesses in our group ;

6.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights; or

6.1.4 We can exchange information with others to protect against fraud or credit risks.

6.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. For details of the third parties that have access to your data, please contact us at emma@pressplayphysio.com

6.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights and our obligations.

7. Links to other sites

7.1 Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

8. Changes

8.1 If we change our Privacy and Cookie Policy, we will post the changes on this page. If we decide to, we may also email you.

9. Your Consent

9.1 By using our Website and by way of acknowledgment, you consent to our Privacy and Cookie Policy.

10. Dispute Resolution

10.1 The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy and Cookie Policy or any breach of it.

10.2 Any dispute shall not affect the parties' ongoing obligations under this Privacy and Cookie Policy.

10.3 The courts of Ontario have the only right to hear claims related to this Privacy and Cookie Policy, and all disputes are governed (including regarding non-contractual obligations) by the laws of Ontario.